When Service Really Matters
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Frequently Asked Questions


Why Klean Krewe?
When you choose Klean Krewe for your cleaning needs, you are dealing with a local family owned company commited to offering the absolute highest quality maid service available.  Since we are a family owned company, the person on the other end of the phone will always be able to help you with anything you may need.  With Klean Krewe's 100% satisfaction guarantee, you never have to worry if your home or office will be cleaned properly.

Does Klean Krewe offer gift certificates?
YES!  After several requests, Klean Krewe now offers gift certificates.

Why should I choose a company that is licsenced, bonded, and insured?
There is a good reason for each of these.  When a company is licsenced, you know that you are dealing with a legitimate company that adheres to the local laws and regulations.  A company gets bonded as another layer of protection for the customer.  It is also known as a theft bond.  Should there be a loss to a customer caused by an employee of the company, the bond is available to help the customer recoup that loss.  Every company should be insured.  Should anything in the customer's home be damaged or broken, the insurance would be able to compensate the customer.

Does Klean Krewe require contracts?
No.  Klean Krewe does not require any commitment from you.  We know you will continue to use Klean Krewe because of our commitment to excellence and our unmatched service.

Do I need to provide any cleaning supplies?
No.  Klean Krewe provides everything we need to clean your home or office.  If there are specific products you wish for us to use, you may provide those for your maid.  Otherwise, we supply everything.

How much does Klean Krewe cost?
Klean Krewe is the most flexible maid service available.  You may pay our regular rate of $30 per hour for any of the cleaning duties we perform.  If you wish to pay a flat rate, we will schedule a walk-through and let you know how much it will cost to clean your home or office.

Which payment methods are accepted?
For your convenience, Klean Krewe accepts cash, checks, and all major credit cards.

Do I need to be home when Klean Krewe is there?
No.  If you cannot be home, you may leave a key or provide one to us in advance.  All keys are kept secure in a safe at our office until they are needed.

What kinds of services does Klean Krewe offer?
For residential customers, we offer one-time cleaning, daily, weekly, bi-weekly, or monthly.  We also offer move-in and move-out cleaning.  If you are interested in our commercial services, you should contact us directly since we will customize our services to meet your specific needs.

What if there is a problem with the quality of the cleaning or something was missed?
You need not worry.  Klean Krewe has a 100% satisfaction guarantee.  This means that all you have to do is give us a call and we will clean or re-clean whatever is necessary.  While we strive to make sure this never happens, mistakes can happen no matter what cleaning service you use, but you can rest assured that Klean Krewe will always act immediately to correct any issues that arise.

I am Nervous about letting someone I don't know in my home or place of business.  What precautions does Klean Krewe take to ensure my safety and privacy?
At Klean Krewe we take your safety and privacy concerns very serious.  Each employee undergoes a rigorous background investigation as well as a drug screening.  From time to time, Klean Krewe management shows up unannounced to cleaning appointments to ensure that all employees are adhering to company policies as well as living up to Klean Krewe standards.


                                             
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Klean Krewe Housekeeping
1070-B West Causeway Approach
Mandeville, La 70471
(504) 413-1204
Info@KleanKrewe.com

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